Support
Frequently Asked Questions
Need help with something? Here are our most frequently asked questions.search out your worries
Support
Frequently Asked Questions
Need help with something? Here are our most frequently asked questions.search out your worries
Identification
Learn about the essential IDs and codes for smooth payment processing.
What is a matricule number?
A matricule is a unique identification number, where all pre-available information on the student is mapped to. The following information is mapped to a matricula; Student name, Age, Sex, Region, School and class
What is a school code?
A school code is a numeric code which consists of 7 digits, generated by MTN and which is linked to each public secondary school name.
Must I be registered at a school before paying fees
Yes, you must be a registered student before you can pay fees
Payment Process
Get step-by-step guidance on how to pay tuition and exam fee effortlessly
Which code should I dial to pay tuition or exam Fee?
Dial *126*007# to pay either tuition fees or exam fees
What is a payment ID?
A payment ID is number used to identify a transaction
Where do I get my payment ID
You can find your payment ID on your receipt or the SMS you receive from MINESEC upon a successful payment
Trouble Shooting and General Information
Find quick solutions and helpful tips for common issues and general queries
I have paid but have not yet received an SMS?
SMSs are sent only for successful transactions. Wait for about 2 mins for the sms after a payment is completed. If you don’t receive the sms, it means the transaction was not successful. Check your last transactions to confirm
How do I contact customer service
Click on the floating button in the bottom left corner of the screen and get someone waiting to listen to your worries
How do I change Language?
Click the language dropdown and select EN for english and FR for French. If you can't find the dropdown look at the top bar for EN or FR
